Exchange & Return
We want you to be completely happy with your purchase
If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we cannot accept the return of jewellery that has been worn, personalised or adjusted.
How to return an item
1. Fill in the returns form and print a freepost label.
2. Package your return securely. Include as much original packaging as possible.
3. Take it to the post office and ask for a certificate of posting.
4. Your return will be processed and a replacement or a refund will be issued.
Our Exchange Policy
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
In the return form accompanying your unwanted items, we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.
If there is any extra charge to pay, we will contact you so that payment can be made over the phone.
If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.
If you wish to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please click here for details.
To submit a return request through this website, please log in to your account, go to ‘Completed Orders’, click on ‘Return Items’ next to the relevant order, complete the form and click on ‘Submit Return Request’. Alternatively, please contact us by phone or email with your order number, what you would like to return and why you wish to return it.
You will then receive an email with your Return Request ID plus instructions on how to return the items to us.
We will agree with you to either refund, replace or exchange the item subject to availability.
Please post the return items back to us without undue delay and in any event not later than 14 days from the day on which you communicate your return request. We recommend you use a recorded or track and trace postal method that provides sufficient insurance cover for the value posted.
On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.
Once we have received you returned goods we will send you an email confirmation and your refund will be processed within 7 days.
Refunds will be paid back using the same means of payment as you used for the initial transaction. It can take a few additional working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.
If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.